Dr. Jack J. Phillips is a world-renowned expert on measurement and evaluation, Dr. Phillips provides consulting services for Fortune 500 companies and workshops for major conference providers throughout the world. Phillips is author or editor of more than 150 articles and 40 books, of which 12 are about measurement and evaluation.

His expertise in measurement and evaluation is based on more than 27 years of corporate experience in five industries (aerospace, textiles, metals, construction materials, and banking). Phillips has served as training and development manager at two Fortune 500 firms, senior HR officer at two firms, president of a regional federal savings bank, and management professor at a major state university.

His background in training and HR led Phillips to develop the ROI Methodology—a revolutionary process that provides bottom-line figures and accountability for all types of training, performance improvement, human resources, and technology programs. Phillips has received numerous awards for his books and work. Phillips regularly consults with clients in manufacturing, service, and government organizations in 37 countries in North America, South America, Europe, Africa, and Asia.

Books most recently authored by Phillips include

• Return on Investment in Training and Performance Improvement 2nd edition, Butterworth-Heinemann, Boston, MA, 2003
• Managing Retention, Butterworth-Heinemann 2003; The Project Management Scorecard, Butterworth-Heinemann 2002
• How to Manage Training Results, McGraw-Hill, 2002; The Human Resources Scorecard: Measuring the Return on Investment, Butterworth-Heinemann, 2001
• The Consultant’s Scorecard, McGraw-Hill, NY, 2000; HRD Trends Worldwide: Shared Solutions to Compete in a Global Economy, Butterworth-Heinemann, 1999
• Handbook of Training Evaluation and Measurement Methods, 3rd edition, Butterworth-Heinemann, Boston, MA, 1997
• Accountability in Human Resource Management, Butterworth-Heinemann, Boston, MA, 1996.

Phillips served as series editor for the In Action casebook series, which became the most ambitious publishing project of the American Society for Training & Development and includes 30 titles. He currently serves as series editor for Butterworth-Heinemann’s Improving Human Performance series, as well as editor for the Measurement in Action series published by the Center for Effective Performance.

The Impact Measurement Centre was established in Ireland in 2001 and has been a leading influence in the introduction of impact measurement and ROI methodology in the UK and Ireland. In 2003 the Centre became the Irish partner for the ROI Institute™ - the organisation founded by Dr Jack Phillips to develop the ROI methodology worldwide. To date the Impact Measurement Centre has trained over 100 practitioners at ROI Foundations Certificate level and 40 practitioners to ROI Diploma level. It has conducted over 30 major ROI studies in Irish public and private sector organisations and facilitates the ROI Network in Ireland which now has 145 members.

Gerry Doyle, managing partner of the Impact Measurement Centre, has extensive experience as a manager, trainer and consultant with small and large companies and not-for-profit organisations in Ireland, Eastern Europe, Japan, and Saudi Arabia. He is a specialist in strategic business management, organisational development and local economic development and has contributed to a number of training programmes and conferences. In 2006 he was appointed to the prestigious six-member International Advisory Committee on ROI of the American Society for Training and Development.