One of the most challenging issues facing organisations is to place a value on the benefits of training and development, human resources, performance improvement, change, quality and technology. The ROI Methodology™, developed by Dr. Jack J. Phillips, has proven to be an accurate, credible, and feasible approach to addressing the accountability issues for all types of organisations. The methodology has been accepted and used in thousands of companies in over 40 countries and is the leading approach to ROI accountability.

A comprehensive measurement and evaluation process that collects six types of measures: Reaction and Planned Action Learning and Confidence Application and Implementation Business Impact Return on Investment Intangible Measures This balanced approach to measurement includes a technique to isolate the effects of the program, solution or project.

Gaelstorm are global partners of the ROI Institute

	Reaction & Learning The first two levels of learning measurement are designed to evaluate an individuals reaction to the delivery of the learning and to establish if their competency level has improved.
	Application Successful delivery of learning is only the first step. The real work starts back on the job to ensure that new skills are applied and behaviours are changed. Without successful planning and careful monitoring of this stage business impact can be negative and the strategic vision of the business sponsor is put at risk.
	Impact A mixture of tangible and intangible effects can be considered which will ultimately impact on business performance. Learning which is reported in the context of delivering benefit to key performance indicators will gain the support and buy-in of the business sponsor.
	ROI Any business investment expects a financial return. The ROI Methodology™ provides highly credible tried and tested techniques to convert business benefit to monetary value. It goes on to isolate the effects of the learning relative to other factors. When compared to the fully loaded cost of the learning process the organisation can establish the true return on their learning investment.